Terms & Conditions

Terms & Conditions Of Hire


“Company” referred to in this Document is known as Concept Events. Concept Events from here out after will be referred to as “The Company”.

“The Equipment” is the Equipment specified or referred to in the Hire Contract . “Hire Charges” means the total amount due to the Company including charges.

“The Hire Period” means 1 day  unless specified differently in the Hire Contract. “Hire Contract” means the information sent to the Hirer in the format of hire details listed on an invoice or on our hire quotation / hire agreement order form or within an email and these Terms and Conditions.

“The Hirer” or “Customer” means any person(s), company or organisation who has booked a confirmed order contract with Concept Events/ the Company.

Terms and Conditions

All hires are subject to the Hire Association Europe standard terms, a copy of which is available on request. The terms of these conditions can only be altered with our written agreement. No condition contained in any booking form or other communication by you which is inconsistent with any of these conditions will be deemed to have been accepted unless we have agreed to your condition in writing.


Booking of equipment by ‘non account customers’ will only be considered confirmed upon receipt of a 25% deposit. Payment of the balance will be payable before delivery. Account customers have a set period of time after delivery to make payment decided by The Company. Payment by ‘non account customers’ can only be made by debit or credit card over the phone prior to delivery or collection. All payments made by credit cards will incur a 5% surcharge. The Company reserve the right to vary the hire rate in the event of an increase in the cost of transport and fuel.


All Hirers are required to pay a non-refundable deposit of 25% of the hire charge once an order has been placed. Orders are not confirmed bookings until the 25% deposit is paid. By paying a deposit you are agreeing to these terms and conditions. The balance for the hire must be paid two weeks prior to delivery or collection, which is when final numbers must be supplied.

We do not take a refundable deposit to secure our goods. However, at the time of booking we do retain card details in a secure file and use in accordance with the Data Protection Act. These details will be used if equipment is broken, incurs damages, or if the Hirer fails to abide by the terms and conditions stated in clauses 8 and 9 within this document resulting in extra staff costs.

In accordance with the Data Protection Act these details will be destroyed once the hire agreement has ended and The Company are happy with the state of the equipment and overall process of the hire.A slight damage waiver charge is added to each hire at 2% to cover minor scratches, marks or chipped items. It does not cover any items that are damaged beyond repair or items that are lost. These will be charged at full replacement cost.

Wash Up Service

A wash up service is provided for catering hire at a cost of 30% of the invoice value.

All catering items must be rinsed before packing away to avoid any damaging or extra charges for deep washing needed. Our linen prices include the dry cleaning fee.

Goods that are returned with candle wax on them will be treated with an appropriate wash programme. A charge will be made for this. If the goods do not respond to this programme, the Hirer will be charged the full replacement cost. Please ensure the linen is shaken out and free from food and decorations before it is collected.

Loss Or Damage

All goods will remain the property of “The Company”. Any loss or damage incurred to equipment/goods whilst in the care of “The Hirer” and requiring repair or replacement, the cost of which will be liable to be paid by “The Hirer” Quotations can be supplied upon request for the repair or replacement costs for lost or damaged items.


It is Your responsibility to make sure that all people who use the Equipment are properly instructed in its safe and correct use and they are in possession of the instructions supplied by Us. If in the unlikely event that Our Equipment is involved in an accident resulting in injury or death to persons, or damage to property, you shall notify Us immediately by telephone and confirm this notification in writing. Where hire equipment is on dry or wethire (no Concept Events representative on site for the duration of the event) the event organiser is responsible for all liability for loss and injury.


Orders cancelled before one-month prior to start of hire will incur a charge of 50% of the total hire charge.

Orders cancelled or substantially reduced within one month of start of hire will incur a charge of 100% of the total hire charge.

Force Majeure

The performance of the Company’s obligations hereunder is subject to variation or cancellation consequent upon an ‘Act of God’, war, strikes, riot, lock-outs, or other labour disturbances, fire, flood, restrictions on the use of transport, fuel or power, or any other cause beyond the control of the Company. In the event of frustration of the Hire Contract due to any of the above causes the Hire Contract shall be deemed to be complete and upon written notice by the Company to the Hirer to that effect the Company shall refund to the Hirer any monies received in respect of the Hire Contract less 10% which shall be retained by the Company in respect of its costs and expenses.

Hire/Transport Charges and On Site Care

Charges are based on a one day hire.

The equipment will usually be delivered on the day to use and collected at the end of the event (subject to availability).

Delivery is to the street level/ground floor with step free access within reason (up to 10 meters from nearest available parking point) or up to 10 meters in to a building on the ground floor. Please note there may be extra charges if although delivery is to street level/ground floor and step free access there are then also narrow corridors and entry points , or if loading is hazardous. Delivery is to a single point where the goods may be held safely.

Delivery via stairs or lifts is subject to extra charges. Out of hours delivery and collection may be made by prior arrangement, but will be subject to an additional charge.

The Company is not liable for late or non-delivery or collection due to circumstances beyond its control and can give no specific delivery or collection times.